First, Maxis Called me, telling me the iPhone 3Gs I’ve ordered will be delayed till Tuesday next week. I was suppose to pick up the phone at launch tomorrow. They did not have enough units for all the subscribers, and so they decided to give what they have to the people in KL. Folks like me from the north will have to wait till next Tuesday. I thought it would be better to give based on who ordered first. Those buggers from KL who ordered on the last day would get first than me… does not sounds fair to me.
Ok, someone screw up somewhere, those who pre-ordered from the north will not get the phones tomorrow. If like this, why get people to pre-order and promise to deliver on 31st July? Now, its been delay, only ‘I’m Sorry’ from someone who was not responsible does not seam to be comforting enough.
Fine, the unit got delayed, what can we do rite, so that’s that.
Then, at dinner time, I got another call, oh, its been delayed to Wednesday, instead of Tuesday… wow, seams like this is getting worst by the minute. Ok, this time, the Maxis guy said they are working some ‘Mystery Gift’ out. Oh, if you are giving me some merchandize with your logo on it, I am not interested. An original iPhone accessory would only do justice.
So, ok lor, delay already, another day push out, what can we do at our end.. I was already starting to be depress…
Then, when I check my mail just now, I got a mail from Maxis. I thought they were nice to send me a mail of apology of the delay. Oh wait, my name ain’t Ng It Cheng… Another screw up.

They can’t get the date right, now they can’t even get my name right, well, they mix up me and other customer. That’s Maxis for you… And they are going for IPO?
Oh by the way, Maxis says, it is worldwide shortage, so it is because of Apple late delivery…
I still thought Maxis should have handled the ‘crisis’ better. Firstly, offer apology and offer something nice to the customer for the mixup. Secondly, if you are going to commit a new date, make sure it is right, and not to push out again a couple of hours later. Finally, get your customer name right.
Update:
Finally on Aug 2nd, I got a call from the collection center to come collect. Got my unit, got yellowish tint as reported by many Low Yat forumers and no crack on the white body. The collection process was about 45 minutes without hassle, just need to wait for the guy to do his thing behind the counter. Confirm the package, the unit, confirm the Imei number, lock it in and unbox the unit.



